Aftercare Helpdesk Assistant

JOB SPECIFICATION

Location: NACD Limited Head Office (Hemel Hempstead, Hertfordshire)

As the Aftercare Helpdesk Assistant, reporting to the Customer Service Manager, you’ll be maintaining a database of 3,500 intercom system panels by offering first-line database and technical support for customers.

As Aftercare Helpdesk Assistant your responsibilities and duties will include:
• Updating and maintaining customer databases for door entry and access control systems
• Logging and updating customer fault records
• Dealing with external customer queries via both telephone and email
• Data cleansing
• Technically assisting and supporting Service Engineers with system diagnostics
• Card payment handling and invoice raising
• Assisting with other duties within the Department as required

About You
If you are currently in a database admin role, or are working in first-line customer technical support, this role could be the next step in your career. We offer a clear progression path within NACD, based on demonstrated ability and commitment to

Essential Skills and Competencies required of the Aftercare Helpdesk Assistant:
• Previous help desk / office / database experience
• Excellent customer services skills
• Thorough working knowledge of MS Office, with use of database systems a strong advantage
• Strong communication skills, both written and verbal
• Excellent time management skills
• Ability to use your initiative to manage your workload efficiently
• An understanding of data protection / GDPR and handling confidential customer information
Desired Skills, Competencies and Qualities of the Aftercare Helpdesk Assistant:
• Grade B or above in Maths and English GCSEs
• Genuine interest in technical systems
• Flexibility / adaptability
• Good interpersonal skills
• Ability to learn quickly / be trained on product range

If you are interested in applying for this role, please email a copy of your CV and a cover letter to recruitment@nacd.co.uk 

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