Important Process Update

From 1st July 2026, NACD will no longer accept Intercom Telephone number programming requests directly from residents.

To register your telephone number on the TVTEL or IPGUARD system for your property, please click here to download the NACD intercom registration form. Once completed, submit the form to your managing agent or housing association, who will arrange for NACD to programme your number on the system.

Reason for Change

These changes have been introduced to:

• Enhance the security and management of telephone numbers registered within the intercom system.
• Ensure accurate records and audit trails for all telephone number registrations, changes, and removals.
• Improve accountability by ensuring only authorised and validated telephone numbers are associated with resident and user accounts.
• Align with best practices for the administration and security of modern intercom and visitor entry systems.

We thank you in advance for your cooperation.